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Current version by: Just Helping ,

Text:

Hi. We should be able to get this figured out fairly easily. I just need to verify a few details to figure out the issue for you.
 
Is there a piece of tape covering the black protruding portion at the bottom of the laser?
 
When you install the laser in the machine and plug it in, what does the temperature read in the manual control window(I know its not the 3d printer head)?
When you install the laser in the machine and plug it in, what does the temperature read in the manual control window(I know its not the 3d printer head)?
 
Does the log at the bottom of the screen read "laser head detected" when its plugged in and installed into the main gantry (press toggle log towards the top of the interface if the log is not already visible) ?
 
Does your 3d printer head both heat up and does the 3d printer fan run when you use the manual control buttons?

Status:

open

Edit by: Just Helping ,

Text:

Hi. We should be able to get this figured out fairly easily. I just need to verify a few details to figure out the issue for you.
 
Is there a piece of tape covering the black protruding portion at the bottom of the laser?
 
When you install the laser in the machine what does the temperature read (Iin the manual control window(I know its not the 3d printer head)?
When you install the laser in the machine what does the temperature read (Iin the manual control window(I know its not the 3d printer head)?
 
Does the log at the bottom of the screen read "laser head detected" when its plugged in and installed oninto the main gantry (press toggle log towards the top of the interface ofif the log is not already visible) ?
Does the log at the bottom of the screen read "laser head detected" when its plugged in and installed oninto the main gantry (press toggle log towards the top of the interface ofif the log is not already visible) ?
 
Does your 3d printer head both heat up and does the 3d printer fan run when you use the manual control buttons?

Status:

open

Edit by: Just Helping ,

Text:

Hi. We should be able to get this figured out fairly easily. I just need to verify a few details to figure out the issue for you.
Hi. We should be able to get this figured out fairly easily. I just need to verify a few details to figure out the issue for you.
 
Is there a piece of tape covering the black protruding portion at the bottom of the laser?
 
When you install the laser in the machine what does the temperature read (I know its not the 3d printer head)?
 
Does the log at the bottom of the screen read "laser head detected" when its plugged in and installed on the main gantry (press toggle log towards the top of the interface of the log is not already visible?)visible) ?
Does the log at the bottom of the screen read "laser head detected" when its plugged in and installed on the main gantry (press toggle log towards the top of the interface of the log is not already visible?)visible) ?
 
Does your 3d printer head both heat up and does the 3d printer fan run when you use the manual control buttons?

Status:

open

Original post by: Just Helping ,

Text:

Hi. I just need to verify a few details to figure out the issue for you.

Is there a piece of tape covering the black protruding portion at the bottom of the laser?

When you install the laser in the machine what does the temperature read (I know its not the 3d printer head)?

Does the log at the bottom of the screen read "laser head detected" when its plugged in and installed on the main gantry (press toggle log towards the top of the interface of the log is not already visible?)

Does your 3d printer head both heat up and does the 3d printer fan run when you use the manual control buttons?

Status:

open