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This section contains questions and answers for troubleshooting BoXZY's laser head.

9 Questions View all

Laser head is not working


1.Laser head is not detected,it shows CNC head .

2.It does not works,there is no laser emit from the head.

3.Its a new head,I have ‘nt used till date.

  1. have purchased 6 boxzy set .Looking forward to hearing from your side.
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1 Answer


When we're these machines purchased? It will help to know what generation they are. Was the Laser you are using purchased with the machines, or afterwards?

If the laser head is not detected, the issue is usually very simple to resolve. First you'll want to check the ends of the harness, and plug, to make sure all the pins and plugs are at the same height, and none have pushed down into the plug. A pin that has dropped down is the most common cause of no detection.

Does the machine recoginize the 3d printer head? Or does it also show CNC after you plug that that head in as well?

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