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This page is full of resources designed to help you troubleshoot any issues that may occur as you use BoXZY.

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No Start Signal Detected

I am trying to get my new Boxzy up and running. I followed all of the instructions in the guide. I double checked that I followed all the instructinos in the guide.

The issue occurs when I try to connect Boxzy Interface V 1.6.0 to the Boxzy machine. I hit the connect button and the softare log gives me the following message.

"No Start Signal Detected - Forcing Restart" and after about 30 seconds I get Communication Timeout - reset send buffer block"

If I disconnect the USB cable, the exact same thing occurs. Obviously my computer is not connecting with the machine.

I know the power is on because the green light is on on the power supply. The fan on the power supply is running, the fan on the back of the machine is running.

I have tried 3 different USB cables. I have tried two different computers. I have tried several different USB ports on my computer, both USB 2.0 and USB 3.0. The same thing happens each time.

Under printer configuration in the Boxzy Interface software, I am using the default values. Serial Communication, 250000 baud rate, autodetect the transfer protocol, etc... I also tried all of the other possible baud rates.

I am using the correct COM port, COM9, verified by looking at my computers device manager. The device manager does see am Adruino Mega 2560 on COM9.

At this point one of two things is happening. I am missing something very basic and will feel stupid or I have a lemon. Any help would be appreciated?

Is there any way to contact Boxzy directly other than their website which promises a 5 day response time?

Answered! View the answer I have this problem too

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I was having the same problem. but I changed bits per second to 57600 in the com port properties. and in the program. u might have to play with it like did. but the numbers need to be the same in both places

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Thanks everyone.

I got a good reply here and a very detailed reply from Boxzy 1 day after posting this. Both indicated that the problem was likely my baud rate settings in the program and in the COM port settings.

In the program, go to Config / Printer Settings and change the baud rate to 115200. Then go to Start Menu and right click on Computer and select Manage. This will open the Computer Management Window. Under System Tools open the Device Manager. Double click on Ports (COM & LPT). Assuming your machine is connected via usb and powered up, one of the devices listed should be Arduino Mega 2650. Double click on this device and go to the port settings tab. Change the baud rate to 115200.

Once I did that, everything started working properly.

Thanks again.

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In case this helps anyone still having trouble, I initially missed the part of the guide that points out the third switch on the controller. The switch is right next to where the usb and power cords plug in. For clarity, to get the boxzy to show up as a usb device on your computer you have to:

  1. Turn the key in the power supply
  2. Twist the emergency stop button to the right so it pops up
  3. Flip the switch on the bottom of the controller

Took me about 30 minutes of checking usb connections to realize I missed it on the first pass. Hope that helps someone.

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I'll add in my fix here so people don't have to wade through my discussion with Just Helping.

My particular problem was with Permissions. I checked the Permissions for the BoXZY Interface, and found I didn't have Permission. Fixed that and tried BoXZY again. Nothing. So I then went and checked the Permissions for the Arduino software, and found I didn't have Permission there either. So fixed that. When I went into the BoXZY Interface, my BoXZY was ready! Well, ready to finish the first setting up.

I guess you could also say that I didn't set myself up as an Administrator straight up. I'm the only one who uses this computer, so I don't have it set up for Administrator privileges. I figured that would be ok...obviously not. So, if you're getting the

"No start signal detected - forcing start"

"Communication time out - reset send buffer block"

errors, it might be your Permissions.

Right click on the BoXZY Interface/Arduino icons on your desk top, and select Properties. Look for the Security Tab. In Group or User Names box, look for the 'identity' of your computer. I had 4 listed there;

System

*name* (*name* PC\*name*)

Administrators (*name* PC\administrators)

Interactive

I selected the *name* (*name* PC\*name*), clicked the EDIT button, and in the next window down, Permissions for *name*, I selected Allow. It should auto select all the options once you click the top check box. Then click APPLY and OK. Do this for the Arduino icon and hopefully, you should be golden. I'm using Windows 7, so your steps may differ, but hopefully, you can work through the differences.

Hope that helps.

8]

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In my W7-laptop the Arduino is not even listed as such. It says only "unknown device" and is unable to install the driver. And of course, the BoXZY-interface software can not connect. The connect-icon in the upper left corner changes from red to green but no command ist sent, I get the same error message as Michael got.

I'll now repeat the installation of the Arduino software with BoXZY connected and switched on.

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Did you have any luck? I too only see an "unknown device" in Windows 7.

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I'm having the same problem...W7 laptop...Communication Timeout... I tried matching up my baud rates between the device manager in windows and the printer settings in boxy interface. I matched up the 115200/128000/57600/38400 baud rates. Still nothing. I get the Arduino Mega 2560 listing in my Ports listing so I know I'm connected. The interface tells me I'm connected (green icon) but I still get 1 command waiting message for every click of the manual control.

At this point I have a very loud and expensive paperweight. Please Help!!

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i assume by W7 laptop your refer to windows 7 and not a model.. I also have windows 7 and on top of matching the baud rates my boxzy was initially not on the correct com port. you have to go back in to the same menus where you matched the baud rate you should see when you get into device manager that it says ardiono mega 2560 (com9) . if it has any other number then you have to right click >properties>port settings tab>advanced then from the com port number drop down menu select com9. save all the settings and then restart your computer. after restart go into boxzy >config>printer settings and select com9 as well. also ensure both baud rates are the 115200 while your in the respective menus. hope this helps.

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Hi,

I need help on setting up my Boxzy which arrived this week. Had installed all the softwares and did the baud rate settings to 115200 on both the Printer settings and device manager. The Boxzy interface showed connected to Boxzy (even when I turned off the main power, it still shows connected). And, I did turned on the all switches including the controller switch.

I just can't get Boxzy running at all. Please advice.

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If you USB cable is connected this is mornal, Your PC is connected to the arduino board even without power.

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I found the problem to my Boxzy. The power supply to my Boxzy had been damaged as it is rated to 110V. Our socket supply is rated to 240V. I managed to use my workshop's power supply and run the boxzy now.

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I seem to be having the same problem, closest to what LouR0d has.

I get these errors;

"No start signal detected - forcing start"

"Communication time out - reset send buffer block"

After reading everything listed in these comments, I realised I hadn't changed the 'bits per second' on the Arduino software. Went in and tried that. I tried rebooting the computer after changing the 'bits per second'. No joy. I've just finished trying all the 'bits per second' on both the Arduino & BoXZY, and still no connection. Then I changed the Post setting on BoXZY from Auto to just Com9 (which is what the Arduino shows up as), and went through all the 'bits per second'. Sadly, still no joy.

Any further suggestions? Had a really crap day at work today, and this would have been a huge help. :(

*Running Windows 7 Home Premium*

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Can you post a screen shot of your EERPOM settings and your printer settings? Just to verify, you changed the Baud rate in your EEPROM and Printer settings? The switch on the back of the machine is in the on position with fans running on the machine itself? Is there any possibility someone will allow you to use their windows 8 or above computer for testing? Also, can you turn any anti-virus software off temporarily for testing? I'll keep an eye out for those photos and get right back with you to nail this down.

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Wow, has it been that long. %#*@ life & work getting in the way. Soo, as a complete noob, where will I find the EERPOM settings?

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Under the config selection at the top of the Interface page (when you're connected to the machine). It'll drop down a menu, select firmware EEPROM configuration.

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Duh! But, I can't open the Firmware EEPROM config, it's grayed out. :(

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It's grayed out when you're connected to the machine and the machine is functioning?

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Michael will be eternally grateful.
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