No Start Signal Detected
I am trying to get my new Boxzy up and running. I followed all of the instructions in the guide. I double checked that I followed all the instructinos in the guide.
The issue occurs when I try to connect Boxzy Interface V 1.6.0 to the Boxzy machine. I hit the connect button and the softare log gives me the following message.
"No Start Signal Detected - Forcing Restart" and after about 30 seconds I get Communication Timeout - reset send buffer block"
If I disconnect the USB cable, the exact same thing occurs. Obviously my computer is not connecting with the machine.
I know the power is on because the green light is on on the power supply. The fan on the power supply is running, the fan on the back of the machine is running.
I have tried 3 different USB cables. I have tried two different computers. I have tried several different USB ports on my computer, both USB 2.0 and USB 3.0. The same thing happens each time.
Under printer configuration in the Boxzy Interface software, I am using the default values. Serial Communication, 250000 baud rate, autodetect the transfer protocol, etc... I also tried all of the other possible baud rates.
I am using the correct COM port, COM9, verified by looking at my computers device manager. The device manager does see am Adruino Mega 2560 on COM9.
At this point one of two things is happening. I am missing something very basic and will feel stupid or I have a lemon. Any help would be appreciated?
Is there any way to contact Boxzy directly other than their website which promises a 5 day response time?
Is this a good question?