Just Helping

Boxzy will only mark on Anodized aluminum. And then only darker colors of anodizing where the metal is not polished or highly reflective under the anodizing.

Hi Walt, The first issue you describe is an intentional design feature. If the print head is significantly hotter, or colder, than the target temperature after a certain period of time, the machine will disable the print head to avoid a fire hazard. The machine believes it is not getting accurate data from the sensor. The second issue can happen for many reasons. It will likely happen a few times over any file. Basically sometimes it takes the machine longer to execute a line of code than expected, and so the commands get ahead of the real world progress and the buffer fills up. So the interface has to resend the commands. If it is bad enough to have a real world affect on your lasering work, than you have a communication delay likely caused by a bad USB cable, too long of ISB cable, or weak/loose connection.

Hi, Unfortunately, there isn't an official guide to assemble or internally repair the laser. However, if you take some pictures of where you're lost, I should be able to help guide you.

Scalloped would make me believe it's too fast of travel, or too slow spindle speed (each creates the same result) But if you're having the issue with both wood and copper at that speed, it could be a dull endmill, assuming it's a two flute (you don't want more than two flutes on BoXZY, it cant clear the small chips fast enough and the endmill will bounce)

Hi, When we're these machines purchased? It will help to know what generation they are. Was the Laser you are using purchased with the machines, or afterwards? If the laser head is not detected, the issue is usually very simple to resolve. First you'll want to check the ends of the harness, and plug, to make sure all the pins and plugs are at the same height, and none have pushed down into the plug. A pin that has dropped down is the most common cause of no detection. Does the machine recoginize the 3d printer head? Or does it also show CNC after you plug that that head in as well?

Please try the solutions listed here: Troubleshooting Connection Issues

Hi, Please send your receipt of payment or purchase to Support@BoXZY.com so that I can assist you further. I do not show your payment in our system at this time, at east not under the details you provided. I will need your receipt to locate it, if indeed the payment was made.

For best results, you'll want your file to be a PNG image. You'll also want to make sure your image is scaled to exactly 0.1mm per pixel scale, and that the laser window reflects that. You may also want to adjust the contrast of the image in the image editor, to create a greater difference between the light and dark sections of the photo. Also, an image that is already black and white will usually allow better details than loading a color image. As for general setup, please make sure you are using the leveling platform for laser engraving, and that you have entered the exact material thickness into the correct field, prior to starting. If you do not do these things, the laser will be out of focus and will not allow good detail or power. You'll also want to make sure that the wood you are engraving is not sealed or coated.

Hi Jules, Please refer to these guides to help you engrave an image: Improving Image Fidelity By Lowering Power 2.2 Laser Etching with BoXZY You can engrave most woods with good results, raw cedar wood, however, gives the best results for images in our experience.

Hi, please contact Info@BoXZY.com regarding order information. If you received an email confirmation or purchase, your BoXZY will be shipped by the next Friday after the order was placed, and the payment cleared.

Hi Patrick,

Thank you for your compliment! We worked very hard to try and make the learning process a little easier without cutting out detail. On the new version of the Interface, all button locations are the same, and functionally it is the same interface, other than some stylistic changes and the overall color feel. Most users have not switched over to the new interface, and yet, regularly come back to the interface to learn new stages, so we likely will not change the guide unless we provide a more substantial change and a mandatory update. I am considering some methods to have both visual representations of the interface.

If you are not able to see the start print button, you are not yet connected to BoXZY, or no print gcode has been loaded. The button will not appear until you are connected to BoXZY, a print is loaded, and it is ready to start the print. To avoid the interface becoming too busy, many buttons will not appear until you have completed the initial stages of the process, or you are ready to use them.

Lack of adhesion can be caused by a vast number of factors including nozzle height, leveling, bad filament, temperature etc. Please provide a photo or video of the issue and post this question in the answers section so we can help you further:

https://boxzy.dozuki.com/Answers

If you have any questions please post them here:

http://boxzy.dozuki.com/Answers

This is so the team or other users can provide responses. Comments are not commonly reviewed by the team.

Hi Martha,

You can find the same item here: https://m.ebay.com/itm/Router-Rotational...

For this write up, you are correct, everything would have to be returned to original to 3D print. There is an available empty slot on the board, however, the programming is not in place for it to be used without firmware modification.

The aluminum selection work correctly for brass.

Not in BoXZY’s current configuration on factory hardware.

If you have any questions please post them here:

http://boxzy.dozuki.com/Answers

This is so the team or other users can provide responses. Comments are not commonly reviewed by the team.

If you have any questions please post them here:

http://boxzy.dozuki.com/Answers

This is so the team or other users can provide responses. Comments are not commonly reviewed by the team.

If you have any questions please post them here:

http://boxzy.dozuki.com/Answers

This is so the team or other users can provide responses. Comments are not commonly reviewed by the team.

If you have any questions please post them here:

http://boxzy.dozuki.com/Answers

This is so the team or other users can provide responses. Comments are not commonly reviewed by the team.